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If you are having an issue related to one of the APIs, please retest your application in the developer sandbox to ensure your coding is correct. Application developers may contact us for technical support by calling 800-497-3382  or by emailing Developer.Support@bcbssc.com.

Please include this information in your email:

  • A detailed description of the issue
  • The relevant environment (Developer Sandbox, Patient Access API or Provider Directory API)
  • The FHIR resource API(s) that you are having an issue with
  • The response code and error message
  • The date and time (including time zone) of the error
  • Your contact information
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